Service Management Policy

Update Date: December 26, 2023

TECHNISUPPORT designs, develops, and launches information systems through software solutions, defining organizational resources and processes related to the planning, design, transition, delivery, and improvement of services, in order to provide value to customers through the agreed results.

As a fundamental part of this policy, we assume the following commitments with our stakeholders:

1. Customer satisfaction.
2. Timely completion of projects.
3. Compliance with service level agreements.
4. Continuous compliance with customer requirements and applicable regulations.
5. Providing timely and effective support for our services.
6. Permanently carrying out continuous improvement of our services and the Service Management System (SMS).

Integrated Objectives

1. Establish, optimize, and document processes to manage the delivery of our services and the development of projects.
2. Meet the delivery times and response times (support) agreed with customers.
3. Maintain the agreed service availability levels with our customers, preventing situations that could affect business continuity.
4. Measure and ensure customer satisfaction with the services provided by the organization.
5. Ensure compliance with the applicable legal and regulatory requirements related to service delivery and information security.
6. Take actions that promote the continuous improvement of processes and services.