Efficient citizen service for public entities

Provide faster and more consistent citizen service. Centralize channels, streamline procedures, and maintain control from start to finish.

Schedule a Demo
“The platform is very easy to use and very transparent for the end user. It has allowed us to have better results in contactability and in the use of the benefits we offer to the business community.”

Álvaro Córdoba

Market Intelligence Manager – Cámara de Comercio de Barranquilla

+40%

Operational efficiency

-50%

Response time

+60%

Citizen satisfaction

Public entities and organizations that trust us

Automate and coordinate your public processes

With Sagicc, institutions can respond more agilely, automate repetitive steps, and maintain control over each request.

Automatic processes

Automatic processes without errors

Activate notifications, assignments, and reminders according to procedure type or dependency. Fewer manual tasks, more institutional efficiency.

Coordinated service

Coordinated service between areas

Each dependency manages only the cases that correspond to them, with priority rules, routing, and real-time collaboration.

Transparency and control

Transparency and total control

Record actions, responsible parties, and times in each case. Meet your commitments and facilitate accountability with clear and exportable reports.

Measurable impact on public management

With Sagicc, public entities optimize citizen service, reduce management times, and improve transparency in every procedure.

Talk to sales
  • 50%
    Reduction in response times to requests
  • +70%
    Improvement in coordination between departments
  • 60%
    Decrease in duplicate or lost requests
  • 3x
    Greater efficiency in PQRS management
Centralize the most common requests

More agile and transparent service for citizens

Modernize public management with clear processes, connected channels, and total visibility in every request or procedure.

  • Centralize the most common requests
  • Facilitate your team's work
  • Optimize times and public resources

Frequently Asked Questions

Does Sagicc meet traceability and audit requirements?

Yes. Each request or procedure has a record of actions, responsible parties, times, and statuses, allowing complete traceability for accountability or internal control.

Can the operation be separated by departments or offices?

Yes. Each department can have its own form, inbox, rules, and reports, without mixing data between areas or municipalities.

Does Sagicc allow PQRS management?

Yes. You can register, classify, and handle PQRS with defined times, responsible parties, and statuses, plus generate reports by channel or request type.

How does Sagicc help improve citizen service?

It centralizes contact channels, automates repetitive tasks, and ensures each request reaches the correct area, reducing response times and errors.

Can notifications be sent to citizens?

Yes. Entities can send reminders, confirmations, or status notices via WhatsApp, SMS, or email, according to procedure needs.