Sagicc is an omnichannel customer service and experience platform, hosted 100% on the cloud, and offered under a SaaS (software as a service) model. The cost of its implementation depends on the needs and requirements of your company (number of agents, channels, additional modules, etc.), so we invite you to request a demo so that one of our specialists can help you with a diagnosis of your company and a quote.

1. Workshop with the stakeholders of the company, in which the requirements and needs of the interested areas will be gathered. 

2. Deployment, in which an instance will be deployed so your company can use Sagicc (mycompany.sagicc.co). 

3. Configuration, in which you will set up Sagicc to the needs of your company with the help of one of our Implementation Engineers.

4. Training, in which users of the platform will learn how to use it. 

5. Lauching, in which we will guide your company and users while they start working with Sagicc. 

We invite you to request a demo so that one of our specialists can help you with a diagnosis of your company and a work schedule. 

1. Cloud infrastructure 

2. Help Desk and Support, according to SLAs 

3. Customer Success service, with monthly meetings with a Customer Success executive. 

4. Access to Sagicc Academy, with tutorials for the platform and information related to trends in customer service. 

1. Service availability of 99.96% 

2. Information security 

3. Server redundancy 

4. Backups and automatic security copies

5. Elasticity of resources.